At Privilege, we want you to shop with confidence. Please review our return and exchange policy carefully before placing your order.
Privilege accepts eligible returns within 14 days of delivery for STORE CREDIT OR ELIGIBLE EXCHANGE ONLY.
WE DO NOT ISSUE REFUNDS TO THE ORIGINAL FORM OF PAYMENT ONCE AN ORDER HAS BEEN PROCESSED, EXCEPT WHEN PRIVILEGE IS UNABLE TO FULFILL AN ORDER AS DESCRIBED BELOW.
To be eligible for a return, merchandise must:
Privilege reserves the right to refuse a return when merchandise does not meet these conditions.
All returned merchandise is inspected before store credit or an exchange is approved.
Approved returns are issued as Privilege store credit, generally in the form of an electronic gift card or other store-credit method provided by Privilege.
Once your return is received and inspected, we will notify you by email whether your return has been approved or rejected.
Approved store credit is issued for the eligible merchandise value in accordance with this policy.
Store credit cannot be converted to cash or refunded to the original payment method.
If you have received confirmation that your store credit was issued but have not received it, please contact: customerservice@privilegestores.com
ALL SALES ARE NON-REFUNDABLE ONCE AN ORDER HAS BEEN PROCESSED.
Privilege does not provide refunds to the original form of payment for returns, change of mind, fit, size, style, color, fabric preference or other personal preference.
Eligible merchandise may be returned for store credit or an eligible exchange only, subject to this policy.
The exception is when Privilege is unable to fulfill an order or item because merchandise is unavailable or awaiting restock. If we notify you that fulfillment is delayed because an item is being restocked, you may be given the option to continue waiting or cancel the affected item for a refund to the original payment method.
Orders cannot be canceled once they have been processed.
Please carefully review your merchandise, sizes, colors, shipping address and other order information before completing your purchase.
If Privilege is unable to fulfill an item because it is unavailable or awaiting restock, we may provide the option to continue waiting for the merchandise or cancel the affected item for a refund.
Sale, clearance, discounted and final-sale merchandise is FINAL SALE and is not eligible for return, exchange or store credit.
Gift cards are also final sale and cannot be returned, exchanged or redeemed for cash, except where otherwise required by applicable law.
Eligible merchandise may be exchanged subject to availability and the requirements of this policy.
If you are requesting an exchange for the same item in another available size or for eligible defective/damaged merchandise, please contact: customerservice@privilegestores.com
Exchanges are subject to merchandise availability. We cannot guarantee that a particular item, color or size will remain available while a return or exchange is being processed.
If an eligible exchange cannot be completed because the requested merchandise is unavailable, store credit may be issued instead.
If you believe you received an item that is damaged, defective or incorrect, please contact us promptly at: customerservice@privilegestores.com
Please provide your order number, a description of the problem and clear photographs showing the merchandise and the claimed defect, damage or incorrect item.
Privilege may require the merchandise to be returned for inspection before determining the appropriate resolution.
Merchandise that has been worn, washed, altered or damaged after delivery may not qualify as defective merchandise.
Approval of a replacement, exchange or store credit is made after the merchandise and circumstances have been reviewed.
To request a return or exchange, email: customerservice@privilegestores.com
Please include:
If your request is eligible, we will provide return instructions.
Please do not send merchandise back without following the return instructions provided by Privilege.
Unless otherwise determined by Privilege because of an error with your order, customers are responsible for the cost of returning merchandise.
Original shipping charges and return shipping costs are non-refundable.
We strongly recommend using a trackable shipping service for your return. For higher-value merchandise, you may also wish to purchase shipping insurance.
Privilege is not responsible for return packages that are lost, misdirected or not received.
A return is not considered completed simply because tracking shows a package was delivered. Merchandise must first be received, identified and inspected before a return is approved.
Shipping and delivery dates provided by Privilege or a shipping carrier are estimates unless expressly stated otherwise.
Carrier transit times may vary because of weather, transportation interruptions, holidays, carrier delays, incorrect addresses or other circumstances outside Privilege's reasonable control.
Express or expedited shipping does not guarantee delivery on a specific date when delays are caused by the shipping carrier or circumstances outside our control.
Please make sure your shipping information is complete and accurate before submitting your order.
Eligible merchandise received as a gift may be returned in accordance with this policy.
Approved gift returns will be issued as Privilege store credit.
Gift recipients are not eligible to receive cash or a refund to another person's original payment method.
A valid Privilege order number, receipt or other acceptable proof of purchase is required to process a return or exchange.
Items that cannot be verified as having been purchased from Privilege may be refused.
All returns are subject to inspection.
Privilege reserves the right to reject merchandise that:
If a return is rejected, store credit or exchange will not be issued.
Questions regarding returns, exchanges or store credit should be sent to:
Privilege Customer Service
customerservice@privilegestores.com