Shipping & Returns

Shop with Confidence

At PRIVILEGE, we want your shopping experience to be as seamless and luxurious as the pieces you're ordering. Below you'll find everything you need to know about shipping, delivery, and returns.

Shipping Options & Delivery Timelines

• Standard Shipping (5–7 Business Days) — Free on orders over $75. Affordable and reliable for everyday orders.
• Expedited Shipping (3 Business Days) — Get your order faster when you need it sooner.
• 2-Day Air (UPS 2nd Day Air®) — Guaranteed delivery in 2 business days. Perfect for last-minute occasions.
• Overnight Shipping — Next business day delivery for urgent orders.

Please note: Orders placed after 12PM EST may be processed the following business day. During peak seasons, slight delays may occur.

Insured Shipping

All PRIVILEGE orders are carefully packaged and shipped with care. If your order arrives damaged or is lost in transit, please contact us within 48 hours of the expected delivery date at support@privilegestores.com and we will make it right.

International Shipping

We currently ship within the United States. International shipping options are coming soon — stay tuned!

Returns & Exchanges

We want you to love every piece. If something isn't right, here's how our return process works:

• Return Window: Items may be returned within 14 days of delivery.
• Condition: Items must be unworn, unwashed, and in original condition with tags attached.
• Final Sale Items: Sale items, intimates, and accessories are final sale and cannot be returned.
• How to Start a Return: Email us at support@privilegestores.com with your order number and reason for return. We'll send you a return authorization and instructions.
• Refunds: Once your return is received and inspected, refunds are processed within 5–7 business days to your original payment method.
• Exchanges: Want a different size or color? We're happy to exchange! Just note your preferred item in your return email and we'll reserve it for you.

Frequently Asked Questions

Can I cancel or modify my order?
Orders can be modified or cancelled within 1 hour of placement. After that, orders enter fulfillment and cannot be changed. Please email us immediately at support@privilegestores.com.

My tracking hasn't updated — what do I do?
Tracking can take up to 24 hours to update after your shipping label is created. If there's no movement after 48 hours, contact us and we'll investigate.

What if I received the wrong item?
We sincerely apologize! Email us within 48 hours with a photo of the item received and your order number. We'll send the correct item right away.

Do you offer free returns?
Return shipping is the responsibility of the customer unless the return is due to our error (wrong item, defective product).

Sizing Tips

Our styles are designed to fit true to size with a flattering, feminine cut. For structured or bandage styles, we recommend sizing up if you're between sizes. Each product page includes a detailed size guide — always check measurements before ordering for the best fit.

Care Instructions

• Hand wash or delicate cycle in cold water
• Lay flat to dry — avoid the dryer for stretch and bandage fabrics
• Steam rather than iron to remove wrinkles
• Store folded, not hung, for bandage and stretch styles

Still have questions? We're here to help — reach out at support@privilegestores.com and our team will get back to you within 1 business day. 🖤